Raw DNA Upload Error

[rkreklow]

When trying to upload Build 37 Concatenated Raw Data from FTDNA to Geneanet I get an error message which says to try again. Any help would be appreciated. Thank you.

[johnstorch65]

I am having the same issue. Downloaded the FTDNA autosomal Build 37 Concatenated. Uploading as .csv.gz file.

[jyb]

I have asked the technicians to have a look. Can you please attach a screenshot of the error message?

[johnstorch65]

Attached image...

[jyb]

Thank you!

[alyssatf]

I am having the same issue.

[jyb]

The problem has been fixed. Could you please try again?

[johnstorch65]

Got one step further. Now getting this message. Verified with fresh download from FTDNA. It is ...csv.gz

[jyb]

Can you please send the file to [email protected]? (please give your Geneanet username in the message)

[alyssatf]

I attempted to upload again, and received the same error response that johnstorch65 received on his second attempt.

[jyb]

The technicians are working on it and I'll come back to you as soon as it is fixed.

[jyb]

There's a problem with the zip file format from FTDNA since some days and the technicians are working on it.

Please unzip your DNA raw file then import it to Geneanet at https://en.geneanet.org/dna/upload/

It should work!

[johnstorch65]

That worked this time. I had tried it early on but it did not work then. Looks like we're OK now. Thanks for your help...

[jyb]

Great! Thank you for your patience.