How to contact geneanet regarding my account

[jyb]

Dear Sir,

As you can see in the forum, we don't hide and we answer each and every question.

If you want to change your name in your account profile, please go to https://en.geneanet.org/mon_compte

If you want to change your name in your family tree, please go to https://gw.geneanet.org/blainenay, go to your profile page, then click "Edit individual" in the menu.

[blainenay]

If you want to change your name in your account profile, please go to https://en.geneanet.org/mon_compte
If you want to change your name in your family tree, please go to https://gw.geneanet.org/blainenay, go to your profile page, then click "Edit individual" in the menu.

Read mu post again! I don't want to change my name. I want Geneanet to stop confusing MY account and my DNA with that of anyone else! To continue to confuse accounts like you're doing to mine is not only a disservice to me, it is a disservice to everyone else who gets a false match from your website.

[ericdubois]

Geneanet has me confused with a distant cousin who happens to share my first given name and my surname, but we have different middle names. I'd like to get this confusion cleared up, but Geneanet has carefully protected themselves from the customer and his/her problems with the site. Geneanet, if you really think you're providing a good service, why do you feel the need to hide?

Read mu post again! I don't want to change my name. I want Geneanet to stop confusing MY account and my DNA with that of anyone else! To continue to confuse accounts like you're doing to mine is not only a disservice to me, it is a disservice to everyone else who gets a false match from your website.

I don't fully understand your problem.

Your DNA kit can only be linked to someone on your tree. If it is linked to the wrong person, go to https://en.geneanet.org/dna/manage/ and click "Edit information" to link it to another individual.

As for search results, it's normal to have people with the same or similar name appear as potential matches.

Regards,

Eric

[lilliburn]

Dear customer service, I have, for some reason, numerous accounts? I suppose it’s due to my age? However, could you sort me out please? Can you remove the accounts that are not premium accounts and live ONE PREMIUM ACCOUNT and let me know which account that will be available for me to access please? Thank you for any help that you can give me,
Best wishes for the New Year,
Regards,
Raymond Cooch.

[jyb]

Dear Sir,

You have 2 Geneanet accounts:

- "lilliburn": Free account with a family tree containing 371 individuals
- "raycooch": Premium account with a family tree containing 278 individuals

We can delete your free account but please tell us which family tree you want to keep.

[raycooch]

Dear customer service, I have, for some reason, numerous accounts? I suppose it’s due to my age? However, could you sort me out please? Can you remove the accounts that are not premium accounts and leave ONE PREMIUM ACCOUNT and let me know which account that will be available for me to access please? Thank you for any help that you can give me,
Best wishes for the New Year,
Regards,
Raymond Cooch.

[jyb]

Dear Sir,

I have answered your Ticket Contact.

[blainenay]

Geneanet has me confused with a distant cousin who happens to share my first given name and my surname, but we have different middle names. I'd like to get this confusion cleared up, but Geneanet has carefully protected themselves from the customer and his/her problems with the site. Geneanet, if you really think you're providing a good service, why do you feel the need to hide?

Read mu post again! I don't want to change my name. I want Geneanet to stop confusing MY account and my DNA with that of anyone else! To continue to confuse accounts like you're doing to mine is not only a disservice to me, it is a disservice to everyone else who gets a false match from your website.

I don't fully understand your problem.

Your DNA kit can only be linked to someone on your tree. If it is linked to the wrong person, go to https://en.geneanet.org/dna/manage/ and click "Edit information" to link it to another individual.

As for search results, it's normal to have people with the same or similar name appear as potential matches.

Regards,

Eric

Of course you "don't fully understand your problem". You aren't reading my comments!

Another individual on GeneaNet has the same first and last names as mine, but a different middle name. GeneaNet has us confused, perhaps merged!

[ericdubois]

Of course you "don't fully understand your problem". You aren't reading my comments!

Another individual on GeneaNet has the same first and last names as mine, but a different middle name. GeneaNet has us confused, perhaps merged!

I read every single one of your comments and still don't see the problem.

If I search "Blaine NAY" on Geneanet, I will find you and 2 other people who happen to share the same name. The same thing happens when you read the phone book or any other directory where multiple people share the same name. Geneanet does not have you confused or merged with anyone else.

Regards,

Eric

[jyb]

@blainenay: Dear Sir,

Can you clearly explain where we have confused you with a distant cousin? Can you please give the address (url) of the page?

[lvfamhist]

I am trying to find out how to reach a customer service rep bc it looks like I've been billed twice for this service. WHY is it sooo hard to contact anyone?! There is nowhere to call or chat. Can someone help me with contacting someone in billing? Thank you.

I did confuse this with another site that I belong to! Thank you.

[zanzigirl]

Hello,

I am trying to find out how to reach a customer service rep bc it looks like I've been billed twice for this service. WHY is it sooo hard to contact anyone?! There is nowhere to call or chat. Can someone help me with contacting someone in billing? Thank you.

The account you're using to write on the forum is a free account, so you haven't paid anything for your lvfamhist account.

When you pay for a subscription, you receive a confirmation email, look at the bottom of this email: what username is indicated?

Incidentally, how much have you been billed?

Best,
Claudine

[jyb]

Dear Madam,

You have not been billed by Geneanet. You must be confused with another site.

[douilliet]

je suis abonne à premium et depuis plusieurs semaines on me demande de m'abonner
pourquoi?
il y a un problème
merci de rectifier cette erreur
j'ai paye pour un an
merci pour reponse par retour
cordialement
régis

[jyb]

Bonjour Monsieur,

Vous avez 2 comptes Geneanet :

- "regisdouilliet" : compte Premium avec un arbre contenant 456 individus
- "douilliet" : compte gratuit avec un arbre contenant 25 individus

Vous avez accès à toutes les options et tous les services Premium avec votre compte "regisdouilliet".

Veuillez vérifier que vous êtes bien connectés à ce compte.