How to contact geneanet regarding my account

[edwardn]

I'm sorry you can't find what you need Pat.

I'm just a member with his own tree here on Geneanet.

Edward

[edwardn]

I've found where to delete an account.
On the upper right of the page click on your account name next to the Premium sign. In your case it should be 'sussams'.
Then click on 'Profile'
Scroll down until you see on the left 'delete account'. Click 'OK'
Follow further instructions.

Edward

[zanzigirl]

Hello sussams,

Today is Sunday, wait till tomorrow to get an official answer from geneanet.
From what I can see on the forum, the people who got a refund asked for it within the 24 hours after they subscribed, which doesn't seem to be your case.
As to why you can't find information: you're looking for recent records (usually not on the web), besides geneanet is mostly France oriented, even if they're gradually incorporating international data.

Claudine

[zanzigirl]

Please check your records.

I don't work for geneanet, I'm a simple user like you! Wait till tomorrow for an official answer.
NB: the general rule is "no refund", don't consider it is automatic even if you ask quickly.

Claudine

[jyb]

@sussams: I have helped you very much. I have answered so many email messages, Ticket Contact and forum messages from you.

I have asked the technicians to delete your account and I'll come back to you when done.

As I already told you, you're not our only one member so please wait for the answer. We answer every and each of the questions posted by our members.

[jyb]

@rhondablaisdell: Your account has been deleted.

[myrosiebelle]

Doing a search, on my family tree info there is an exclamation mark which reads "information about this individual may be inconsistent. We suggest you verify this data." (see attachment)

Theodora deKeijzer Vink.docx

(134.63 KiB) Transferido 4 vezes

This information is about my grandmother and is accurate. Why would this note be put on my family tree?

[zanzigirl]

Hello,

There's a problem with the birth dates of two of her sons born in 1925, one in May and the other in November: the interval is too short . Are you sure of your data?

https://gw.geneanet.org/myrosiebelle?lang=fr&p=theodora+hendrika&n=de+keijzer

Best,
Claudine

[myrosiebelle]

Hello,

There's a problem with the birth dates of two of her sons born in 1925, one in May and the other in November: the interval is too short . Are you sure of your data?

https://gw.geneanet.org/myrosiebelle?lang=fr&p=theodora+hendrika&n=de+keijzer

Best,
Claudine

Thank you for bringing this to my attention, Claudine! It was a typo error : Gijs was born in 1926, NOT 1925. I have made the corrections. Thank you.

[swteller]

Geneanet double billed me. I am having a horrible time trying to get this straightened out. How long does it take to reverse and overcharge? This is shameful

[jyb]

Dear Madam,

I already told you via Ticket Contact the we will make the refund. I'll come back to you as soon as it's done.

[swteller]

How long does it take to get a charge reversed? My request was first made several days ago, but so far nothing has been done.

[swteller]

My bank has resolved the issue and refunded the $50 for double billing. They did not wait for you to take care of it.

[jyb]

Ok, thanks for the information. We will remove 1 year of Premium susbcription in your account.

[blainenay]

Geneanet has me confused with a distant cousin who happens to share my first given name and my surname, but we have different middle names. I'd like to get this confusion cleared up, but Geneanet has carefully protected themselves from the customer and his/her problems with the site. Geneanet, if you really think you're providing a good service, why do you feel the need to hide?