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Premium membership

eddie005
male
Mensagens: 2
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I paid £44 for a years premium membership and every time I try to log on I am told to upgrade to premium

macquid
male
Mensagens: 1
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I have exactly the same problem...

Micheline, que faire ?

Bien cordialement.

jyb
jyb
Administrator
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@eddie005: You have access to all Premium options and services since April 11.

Could you please attach a screenshot of the page where the message appears?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jyb
jyb
Administrator
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@macquid: There's no payment for a Premium subscription in the account "macquid" and I can't find any other account with your name or email address.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

eddie005
male
Mensagens: 2
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Thank You Jean-Yves BAXTER think I have solved it.

hermanbossuyt
male
Mensagens: 2
On 15-4-2020 I have transferred 50 euro to become premium (1 year). Till now, I have still no access to premium.
What have I to do ?

Herman Bossuyt
Waregem Belgium

jyb
jyb
Administrator
Mensagens: 4427
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The payment was pending because you did not add your Geneanet username to your bank transfer.

We have sent an email to you on April 29 to ask for confirmation but you did not answer.

Your Premium subscription has now been activated and it will expire on May 4, 2021.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

hermanbossuyt
male
Mensagens: 2
thanks !

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