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Automatic Renewal

bennport
male
Mensagens: 3
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Please stop my automatic renewal

zanzigirl
zanzigirl
Volunteer moderator
Mensagens: 4861
Hello,

Go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "Cancel automatic renewal", just click and you're done ;)

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

bennport
male
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Sorry Claudine, but on the Purple Stripe, there is ONLY a link to Click and Renew.

zanzigirl
zanzigirl
Volunteer moderator
Mensagens: 4861
Is it a 3-month subscription?
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

bennport
male
Mensagens: 3
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Yes, a 3 month subscription, but last time it renewed, without me doing a thing!

jyb
jyb
Administrator
Mensagens: 4609
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Dear Sir,

When you subscribed to Geneanet Premium on August 21, 2019, it was clearly said that renewal is automatic and that you can cancel the automatic renewal at any time, as you can see at https://en.geneanet.org/premium/payment/
You also received an email saying that renewal is automatic.

You have cancelled the automatic renewal of your Premium subscription on February 20, 2020.

Your Premium subscription will expire on May 21, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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